Frequently Asked Questions

I can’t find the product I am looking for. Can Force get it for me?
Force Industries Pty Ltd is constantly updating the products available on our web site. However, we have an extensive range of product available in stores which may not be displayed in our on-line catalogue yet.

If I don’t want to give my credit card details over the Internet, can I pay by phone or fax?
Force Industries Pty Ltd does not accept phone payments however there are many “Offline” payments available including faxing your credit card details, cheque and money order.
Select the "Offline Payments” option at check out. You will be prompted to print out and complete an offline payment form to send together with your preferred payment method. Please read our Payment Methods section for more info.

Is it safe to use my credit card online?
Yes, it is extremely safe.
When transacting via our secure server, your credit card and personal details are encrypted using the latest industry standard SSL (Secure Socket Layer) 128 Bit encryption technology before being sent over the internet. Your credit card number is removed from our on-line server within one minute of it arriving and is stored on a separate secure server which is not accessible via the internet at all. If you are still unsure about sending your credit card to us via the Internet, then we suggest you use one of our additional payment methods.

When do you charge my credit card?
All online credit card orders are charged once the order is dispatched.

What if I am not happy with my purchase?
If you are not happy with your product for any reason, rebelsport.com.au is happy to exchange it or refund providing the product is returned to us in its original condition, undamaged and unopened. Please read our Returns & Refunds section for more info.

How much does delivery cost?
force.net.au offer a a flat rate of $25.00 for all standard product shipped within Australia
Special Items and International Orders may incur an additional charge.
Please read our Shipping & Freight section for more info.

How long will it take to receive my order?
Delivery time is usually between 2- 8 business days from dispatch depending on your location.
Please read our Shipping & Freight section for more info.

My delivery hasn't arrived within the expected time frame. What happens now?
If you feel that your parcel has not arrived within the expected timeframe then please contact us on (03) 9808 0500 and we will investigate further.

I placed my order today, but my account status says it has not been dispatched. Why is this?
All parcels are collected from our warehouse at approximately 5:00PM each business day. It is only when all the days parcels have been collected, that your member account status is updated to display that your parcel has been dispatched.

Can I change my account details?
Yes. To make changes to your account details, log-in to "Your Account" using your current email address and password. Once logged in you are able to change your email address, password and billing details. Simply update the appropriate fields and click on “Change” to save the changes.

Will my personal details remain private?
Your personal and credit card details are encrypted at your browser before they are sent to force.net.au
Your credit card details are stored on secondary secure servers which are not reachable via the Internet and are under constant 24 hour security surveillance.

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